We want you to love your purchase, and if you're not completely satisfied, we offer refunds on orders made within 15 days. To qualify, the product must be unused and in its original, undamaged packaging.
Please note that the following products are final sale and not eligible for return or exchange:
-Products discounted 50% or more
-Products marked Final Sale
-Last Chance products
-Warehouse sale selections
-Surprise bags / Mystery box
-Slow Living boxes
-Free Items

To initiate your return, please enter your order number and email address into our Returns Portal. Once completed, follow these simple steps:

1. Download and print the returns label provided.

2. Pack all the items you wish to return, and attach the printed label to the box. You can use the original packaging or another suitable box.

3. Take your package to any authorized Canada Post drop-off location and ship it back to us. Remember, you have 14 days after receiving your label to drop off your package at Canada Post. After this period, your return may be refused or subject to additional charges.

4. Once we receive the items, please allow up to 10 business days for your refund to be processed.

*Please see below temporarily revised return fees due to increased courrier costs.

Within Canada, once your return request is approved, we'll send you a pre-paid return label to make the process hassle-free for you. A $15 CAD fee will be deducted from the refund once we process your return.

For our customers outside of Canada, a $20 USD fee will be deducted from the refund once we process your return.

If you encounter any issues with your order or any of the products in it, please don't hesitate to reach out to us at hello@roseboreal.com. Our team is here to help, and we'll do our best to assist you and resolve any concerns you may have.

Just a friendly reminder that if you received a free item with your order, please make sure to include it in your return package. Failure to return the free item may result in a charge for the value of the product.

Please note: Free items are not eligible for return or exchange.

For our Canadian customers: Due to the holiday rush, please allow 15-20 business days for a refund to be processed. Please note that a fixed fee of $15 CAD is applied to every returns.

For our customers outside of Canada: Your refund will also be issued upon receiving your item at our warehouse. A shipping fee of $20 USD will be deducted from your refund. Due to the holiday rush, please allow 15-20 business days for a refund to be processed.

We're here to make sure you're happy with your purchases! Just a quick reminder that for returns to be accepted, please make sure your items are clean, unworn, and still have their original tags attached. This helps us ensure everything is in top-notch condition for you. Thanks for your cooperation!

Yes, we want you to feel confident in your choices, so go ahead and try on those clothes! Just follow these simple steps:

1. Always wear your undergarments while trying on clothes.
2. Keep those tags on while you're trying things out.
3. No need to wash anything you plan to return.
4. And remember, only wear the clothes briefly, please!

We kindly ask that you ensure your returned items are in their best condition. If they have any traces of deodorant, makeup, dirt, pet hair, or an unpleasant odor, we'll have to return them to you at your expense.

We're here to make sure you're happy with your purchases, so feel free to reach out if you have any questions. Happy trying!

For a second return request on the same order, a $11.99 CAD + tax processing fee applies. If you are returning for the second time, please include the full order number : EXC-XXXX-1

We have a return option that offers you added flexibility! When you initiate a return, you have the opportunity to shop on our site and make new purchases of approximately the same value as your return.

Please note: If you wish to make two different return options (e.g., a refund and a gift card), you'll need to submit two separate requests on our site.